Privacy Policy

 

1. Introduction

This Privacy Policy explains how I collect, use, store, and protect your personal information when you access my website, join my mailing list, purchase any of my products, participate in any of my programs, or interact with my content.

This policy applies to all current and future offerings provided by me, including but not limited to:

  • The Negotiating Formula

  • The VO Kickstart Program

  • The Voiceover Speaker Series (VOSS)

  • Digital courses, online programs, libraries, and memberships

  • Webinars, workshops, masterclasses, and live events (free or paid)

  • Downloadable resources, guides, templates, and freebies

  • Coaching, consulting, or mentoring services

  • Any future products, services, or digital experiences I may create

I am committed to protecting your privacy and complying with all applicable Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and CASL, as well as international standards such as GDPR and CCPA/CPRA.

2. Information I Collect

I may collect the following categories of personal information when you interact with my website, programs, or services.

a. Information you provide directly

  • Name

  • Email address

  • Billing/shipping address (if applicable)

  • Payment information (processed securely by Stripe; I do not store card details)

  • Account login details (passwords are encrypted)

  • Responses to surveys, forms, and questionnaires

  • Support requests or messages

  • Participation in webinars, workshops, coaching calls, or group programs

  • Comments or interactions inside Kajabi communities or course portals

  • File uploads or homework submissions (if applicable)

b. Information collected automatically

  • IP address

  • Browser type

  • Device and operating system

  • Pages visited

  • Click behaviour

  • Session duration

  • Referring website

  • Course or program engagement data
    (Automatically collected by Kajabi or integrated analytics tools.)

c. Information collected through third-party tools

I use trusted service providers to operate my business, including:

  • Kajabi – website hosting, course delivery, email marketing, checkout pages

  • Stripe – payment processing

  • Zapier – workflow automation

  • Zoom – live calls, workshops, coaching sessions, and recordings

  • Google Workspace (Gmail, Drive, Forms, Calendar) – communication & data storage

These services may collect or process data on my behalf according to their own privacy policies.

3. How Your Information Is Used

I use your information to:

  • Provide access to courses, programs, workshops, digital downloads, and memberships

  • Deliver login details, updates, support, and customer service

  • Communicate about your purchases or registrations

  • Process payments and prevent fraud

  • Send newsletters, business tips, product updates, and promotional content (with consent)

  • Host webinars and live calls

  • Track engagement within my programs

  • Improve my website, offerings, and user experience

  • Deliver bonuses, replays, call recordings, or purchased materials

  • Comply with legal, financial, and tax obligations

I do not sell your information or share it with advertisers.

4. Legal Basis (GDPR for EU Visitors)

If you are located in the EU, I collect and process personal data under the following legal bases:

  • Contract: To provide the products or services you purchase or register for

  • Consent: For marketing emails, downloadable resources, and newsletter signups

  • Legitimate interest: To operate, improve, and secure my offerings

  • Legal obligation: For bookkeeping, taxes, or compliance

You may withdraw consent at any time.

5. How Your Data Is Stored & Protected

Your data is stored securely through my service providers (Kajabi, Stripe, Google Workspace, etc.). These platforms maintain industry-standard safeguards.

I take reasonable measures to protect your information, including:

  • Using encrypted platforms

  • Not storing credit card details

  • Limiting access to only what is necessary

  • Using secure passwords and authentication

  • Avoiding unnecessary data downloads or transfers

Passwords & Account Security

If you create an account to access any of my courses or programs, your password is:

  • Stored securely by Kajabi

  • Encrypted

  • Not visible or accessible to me

I cannot retrieve, view, or send you your password.
If you forget it, you must use the “Forgot Password” link to reset it yourself.

6. Sharing Your Information

I only share your information with trusted third-party providers who assist with:

  • Delivering programs

  • Processing payments

  • Sending emails

  • Hosting live calls

  • Running automations

  • Managing customer support

  • Storing documents or forms

These providers may store data outside of Canada (e.g., the United States) and operate under their own privacy policies.

Your information is never sold, rented, traded, or shared with unrelated third parties.

7. Cookies & Tracking

My website uses cookies and related technologies to:

  • Recognize returning visitors

  • Understand website traffic

  • Track conversions and sales pages

  • Improve user experience

You may disable cookies in your browser settings.

8. Email Consent (CASL Compliance)

By subscribing, downloading a resource, registering for a webinar, or purchasing a product, you provide express consent to receive:

  • Newsletters

  • Helpful business content

  • Updates about offerings

  • Promotions and launch announcements

  • Program-related communications

You may unsubscribe at any time using the link included in every email.

Unsubscribing does not affect transactional emails (e.g., receipts, login info).

9. Your Rights

You have the right to:

  • Access the personal information I hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data

  • Withdraw consent for marketing

  • Request a copy of your data

  • Understand how your data is being used

To make a request, email me at [Insert email].
I respond within 30 days as required by PIPEDA.

10. Data Retention

I retain your information only for as long as necessary to:

  • Provide services

  • Maintain your lifetime access (if applicable)

  • Meet legal, tax, or financial requirements

When no longer needed, your information is securely deleted.

11. Children’s Privacy

My website and programs are intended for adults (18+).
I do not knowingly collect data from minors.

12. Changes to This Policy

This Privacy Policy may be updated from time to time.
The “Last Updated” date will reflect any changes.

You are encouraged to review this policy periodically.

13. Contact

If you have questions about this policy or your data, please contact:


Business Owner: Dearbhla Trainor

Email: [email protected]

Location: Vancouver, BC, Canada

Last Updated: Nov 16, 2025